A/B Testing (1) Accessibility (8) AdaptiveU (1) Adobe InDesign (4) Audience Analysis (3) Audio Narration (1) Brand Identity (3) Business Document (1) C.R.A.P. (7) Camtasia (1) Canva (1) Card Sorting (1) Collaboration (5) Compensation (1) Content Audit (2) Content Guide (1) Content Model (2) Content Strategy (4) Copyediting (1) CSS (1) Data Analysis (2) Data Visualization (5) DITA Open Toolkit (1) Document Design (2) Editing (6) Feedback (1) Google Analytics (1) Google Docs (1) Grammar (1) Graphic Design (1) Grid Design (4) Group Work (1) Heuristics (1) HTML (1) Human Resources (1) Infographic (1) Information Architecture (1) Instructional Design (3) Keywords (1) Layout (3) LMS (1) MadCap Flare (1) Metadata (1) Microsoft Excel (4) Microsoft PowerPoint (5) Microsoft Word (13) Modular Content (3) Multimedia (2) Personas (2) Project Management (2) Reports (2) Research (1) Screencasting (1) SEO (2) Single Source (1) Social Media (1) Storyboard (2) Structured Authoring (5) Style (1) Style Guide (5) Team Work (3) Technical Communication (1) Technical Writing (2) Think-Aloud Protocol (1) Tone (2) Tracked Changes (1) Training Material (1) Typography (4) Usability Report (2) Usability Testing (4) User-Centered Design (5) User Analysis (1) User Experience (1) UX/UI (5) Video Editing (1) Visual Communication (15) Visual Hierarchy (1) Voice (1) Writing (8) XML (1)
Background The goals of the client included: Our final deliverable was a proof of concept. We were to produce a single chapter and appendix of each guide, plus an online searchable knowledge base containing the same content. Objectives The primary objectives of this project were: Outcome The project achieved[…]
This artifact presents a content strategy project for the University of North Texas College of Liberal Arts and Social Sciences (UNT CLASS). The project involved a comprehensive evaluation of the college’s website, focusing on improving usability, accessibility, and alignment with institutional goals such as promoting research and supporting stakeholder[…]
This piece presents a usability testing report on the Penny Juice website, conducted as part of a group project in my graduate-level Usability and User Experience (UX/UI) course. Using structured methodologies such as card sorting, think-aloud protocols, and heuristic evaluations, our team identified pain points in the website’s design[…]
This artifact features two personas developed during my graduate coursework in Usability and User Experience (UX/UI). Personas are detailed, research-based representations of target audience members, created to guide design and communication decisions. These personas illustrate how diverse user needs and goals can influence the success of a product or[…]
This artifact presents a usability report analyzing the U.S. Department of Energy’s Office of Inspector General homepage. The project involved conducting a usability test with diverse users, synthesizing findings, and creating actionable recommendations to improve the website’s functionality and accessibility. Originally completed for a Principles of Technical Communication class,[…]